Cancellation & Refund Policy

Welcome to ** AutoFlowKits Solutions**.
This Cancellation & Refund Policy explains the payment terms, cancellation conditions, and refund rules for our automation, chatbot, SMS, WhatsApp, email, and related digital services.

1. Service Payments

All services provided by ** AutoFlowKits Solutions** are billed in two parts:

Setup Charges

  • 50% of the setup fee must be paid in advance before work begins.
  • The remaining 50% setup balance must be paid after project setup completion and before final delivery, activation, or handover.
  • Monthly service charges are billed on a prepaid basis.
  • Payments must be completed before the start of each billing month to continue service without interruption.
  • Failure to pay before the due date may result in temporary suspension of services until payment is received.


2. Non-Refundable Advance Payment

  • The advance setup payment is strictly non-refundable.
  • Once project planning, configuration, development, integrations, or onboarding work has started, the advance amount cannot be refunded under any circumstances.
  • This includes:
    • WhatsApp chatbot setup
    • Automation workflow creation
    • API integrations
    • SMS/email setup
    • CRM/workflow configuration
    • Custom development work
    • Third-party service configuration

 

3. Cancellation Policy

Before Project Completion

Clients may request cancellation before project completion; however:

  • The initial advance payment will remain non-refundable.
  • Any completed work, custom development, or third-party expenses may still be chargeable.

After Project Completion

  • Clients may cancel monthly services at any time before the next billing cycle begins.
  • No refunds will be provided for partially used monthly service periods.

 

4. Monthly Subscription Cancellation

To stop recurring monthly services:

  • Cancellation requests must be submitted before the next billing period starts.
  • Services will remain active until the end of the current prepaid billing cycle.
  • No prorated refunds are provided for unused days.

 

5. Delayed or Failed Payments

If payments are delayed:

  • Services may be paused, restricted, or disconnected.
  • Re-activation may require pending payment clearance.
  • Additional setup or reconnection charges may apply in certain cases.

 

6. Third-Party Service Costs

Certain services may involve third-party providers such as:

  • WhatsApp Business API providers
  • SMS gateway providers
  • Email delivery services
  • Hosting providers
  • Automation platforms

These charges are:

  • Separate from our service fees
  • Subject to third-party policies
  • Non-refundable once activated or consumed

 

7. Policy Updates

** AutoFlowKits Solutions** reserves the right to modify or update this policy at any time without prior notice. Updated policies will be published on this page.

 

8. Contact Us

For billing, cancellation, or refund-related questions, please contact:

** AutoFlowKits Solutions**
Email: support@autoflowkits.com
Website:  www.autoflowkits.com